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遇到问题,我们一起解决。

先查看下面最常见的设置问题。仍未解决时,把设备型号、系统版本和问题截图发给我们。

适用于 iPhone 与 iPad,系统要求 iOS/iPadOS 16 或更高版本

01提醒没有生效检查通知和屏幕使用时间权限。02看不到 App 名称了解 Apple App 选择器的隐私机制。03儿童模式与解锁检查家长密码、模式和设备类型。
快速开始权限与提醒App 选择到点保护儿童模式订阅购买联系支持

1. 快速开始

  1. 在 ScrollMind 中选择“开始设置”并允许屏幕使用时间访问。
  2. 打开系统 App 选择器,选择你想减少使用的 App、类别或网站。
  3. 设置每日预算或单 App 预算,选择提醒或到点保护。
  4. 保存计划后,返回“今日”页确认状态为已开启。

首发版不要求注册账号。规则保存在当前设备上,所以在另一台 iPhone 或 iPad 上需要重新设置。

2. 权限与提醒

提醒没有出现

在系统“设置”中确认 ScrollMind 的通知已允许,并确认 App 内计划处于开启状态。系统可能根据专注模式、通知摘要或设备状态调整通知显示时间。

提示屏幕使用时间权限未开启

回到 ScrollMind 的设置流程重新授权 Family Controls。若曾拒绝或撤销权限,请在系统设置中检查屏幕使用时间相关权限,再重新打开 App。

修改计划后时间怎么计算

iOS 会累计所选 App 在计划周期内的前台使用时间。短暂切换到其他 App 时,原 App 不继续累计;再次打开后会接着累计。修改预算后,系统会按新规则继续评估当前周期的累计用量,而不是把已经发生的使用时间抹掉。

3. App 选择与名称显示

系统 App 选择器由 Apple 提供。为保护隐私,ScrollMind 获得的是受保护令牌,不能任意读取完整 App 清单或从令牌反推出 App 名称。

在系统选择器中,你会看到真实 App 图标和名称;回到 ScrollMind 后,部分位置可能以“已选择的 App”或编号展示。我们会在 Apple 允许的界面中尽量显示对应图标和标签,但不会绕过系统隐私限制。

微信等综合型 App 只能按整个 App 的使用时间管理,无法只统计朋友圈、视频号或聊天。

4. 提醒与到点保护

“休息一下”是什么意思

成人模式中,它用于先暂停当前刷屏过程。按照当前规则短暂休息后,系统可以提供有限的继续使用时间;具体时长以 App 中当时显示的规则为准。

“今天不刷了”是什么意思

它会对本次计划管理的项目执行当天保护,直到下一个计划周期或你在 ScrollMind 中修改规则。

按钮点击后似乎没有反应

先等待几秒让系统扩展完成状态更新,再返回被管理的 App 检查。若仍无变化,请记录按钮名称、时间、设备型号和系统版本并联系支持。

5. 儿童模式与共用设备

孩子专属设备适合长期保持儿童规则;家庭共用设备可以在大人使用和孩子使用之间切换。进入家长区域或退出儿童模式时,需要验证独立家长密码;家庭模式不使用 Face ID 或 Touch ID 代替家长密码。

当前设计由家长在 ScrollMind 内修改预算或临时延长时间。孩子到点后的保护界面不会直接自行获得额外 10 分钟,避免把每次限制变成默认可跳过的步骤。

抖音或微信一直无法打开

打开 ScrollMind 的家长区域,停止当前保护或调整计划;如保护状态没有解除,可先关闭计划并等待系统同步。不要直接删除 App 作为第一处理方式,因为系统扩展可能仍需要一次状态刷新。

6. 订阅与恢复购买

购买由 Apple App Store 处理。换机或重新安装后,请使用购买时的同一 Apple ID,然后在 ScrollMind 订阅页选择“恢复购买”。

取消订阅请前往系统“设置” > Apple ID >“订阅”。删除 ScrollMind 不会自动取消订阅。扣款或退款问题由 Apple 按 App Store 政策处理。

7. 联系技术支持

邮件中建议写明:设备型号、iOS/iPadOS 版本、ScrollMind 版本、问题发生时间、操作步骤和截图。请不要发送 Apple ID 密码、银行卡信息、家长密码或其他敏感凭据。

support@getscrollmind.com

我们会使用你主动提供的信息来定位和回复问题。

发送支持邮件
ScrollMind Support

Let's get you back on track.

Start with the most common setup issues below. If the problem remains, send us your device model, system version, and a screenshot.

For iPhone and iPad running iOS/iPadOS 16 or later

01Reminders do not appearCheck notifications and Screen Time authorization.02App names are hiddenUnderstand Apple's privacy-preserving app picker.03Child Mode and unlockingCheck the parent passcode, mode, and device type.
Quick startPermissionsApp selectionProtectionChild ModePurchasesContact

1. Quick start

  1. Choose “Get Started” in ScrollMind and allow Screen Time access.
  2. Open Apple's app picker and select the apps, categories, or websites you want to use less.
  3. Set a daily or per-app budget, then choose reminders or protection at the limit.
  4. Save the plan and return to Today to confirm that it is active.

The initial release does not require an account. Rules stay on the current device, so another iPhone or iPad must be set up separately.

2. Permissions and reminders

A reminder did not appear

Confirm that notifications are allowed for ScrollMind in system Settings and that the plan is active in the app. Focus modes, Notification Summary, and device state can affect when a notification is shown.

Screen Time access is not active

Return to setup in ScrollMind and authorize Family Controls again. If permission was denied or revoked, check the relevant Screen Time settings and reopen the app.

How time is counted after a change

iOS accumulates foreground use of the selected app during the plan period. Time stops while you use another app and continues when you return. Changing a budget applies the new rule to use already accumulated in the current period; it does not erase prior use.

3. App selection and names

Apple provides the system app picker. To protect privacy, ScrollMind receives protected tokens and cannot freely read a complete app inventory or reverse a token into an app name.

The system picker displays real app icons and names. Back in ScrollMind, some areas may show “Selected App” or a number. We display labels or icons where Apple permits, without bypassing system privacy protections.

Multi-purpose apps such as WeChat can only be managed by total app time. ScrollMind cannot isolate Moments, Channels, or chats.

4. Reminders and protection

What does “Take a break” do?

In Adult Mode, it pauses the current scrolling session first. After the break defined by the current rule, the system may provide a limited period of access. The app shows the applicable timing when the rule is set.

What does “Done for today” do?

It protects the selected items for the rest of the current plan period, until the next period or until you change the rule in ScrollMind.

A button appears unresponsive

Allow a few seconds for the system extension to update, then return to the managed app and check again. If nothing changes, note the button, time, device model, and system version and contact support.

5. Child Mode and shared devices

A child-dedicated device can keep child rules active for longer periods. A shared device can switch between Adult and Child use. Access to parent controls or leaving Child Mode requires a separate parent passcode. Family modes do not accept Face ID or Touch ID instead of that passcode.

In the current design, a parent changes the budget or grants temporary time inside ScrollMind. The child's protection screen does not automatically grant an extra ten minutes, so reaching a limit does not become a routine bypass.

Managed apps remain blocked

Open the parent area in ScrollMind and stop the current protection or adjust the plan. If protection remains, turn off the plan and allow time for system synchronization. Deleting the app should not be the first troubleshooting step because the system extension may still need a state refresh.

6. Subscriptions and restore purchases

Apple processes purchases. After changing devices or reinstalling, use the same Apple ID and choose “Restore Purchases” on the ScrollMind subscription screen.

To cancel, open system Settings > Apple ID > Subscriptions. Deleting ScrollMind does not cancel a subscription. Apple handles billing and refund requests under App Store policies.

7. Contact support

Include your device model, iOS/iPadOS version, ScrollMind version, the time of the issue, steps taken, and a screenshot. Never send your Apple ID password, payment-card details, parent passcode, or other sensitive credentials.

support@getscrollmind.com

We use the information you voluntarily provide only to investigate and respond.

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